Returns & Refund Policy

my-tee is a trading name of The Media-d-zign Company, registered in the UK.

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All items are printed to order.

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1. Custom-Made Items

 

As products are made to order, we do not accept returns or exchanges for:

• Incorrect size selection

• Change of mind

• Colour preference

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This is in line with UK Consumer Contracts Regulations regarding personalised goods.

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2. Faulty or Damaged Items

 

If your item arrives damaged or faulty, please contact us within 14 days of delivery at:

admin@my-tee.co.uk

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Please include:

• Your order number

• Photos of the issue

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We will arrange a replacement or refund where appropriate.

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3. Incorrect Items

 

If you receive the wrong item, contact us within 14 days and we will resolve it promptly.

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4. Refunds

 

Approved refunds will be processed via the original payment method (PayPal).